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*General E-mail Information » Configuration and Help »
Troubleshooting E-Mail Programs


If you cannot send/receive e-mails using your e-mail client (Outlook, Eudora, Netscape mail etc.)
please check the following:

1. Check to make sure all the settings in your account are correct.
Incoming Server: mail.unwiredwest.com
Outgoing Server: mail.unwiredwest.com

NOTE: If your email address is associated with your own domain, then substitute your server names for mail.unwiredwest.com. For example, if your domain name is SHINYWHEELS.COM, then your incoming and outgoing mail server will be MAIL.SHINYWHEELS.COM.

User name/ Account name: Mailbox number (yourname@unwiredwest.com)
Password: e-mail password (remember that passwords are case-sensitive)

2.You can receive but not send messages then please check the following:

a. Please check to see if outgoing server is authenticated. To send e-mails
you have to authenticate (using user name and password) the outgoing SMTP server (mail.unwiredwest.com)

Remember, if you need help you can always contact our technical support staff during regular business hours.
Support: support@unwiredwest.com
Phone: 541-998-5555


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